Frequently Asked Questions
Everything you need to know about upgrading your home with VIGO.
What is the standard shipping lead time for VIGO products?
Most orders are processed within 1-2 business days. Depending on your location, standard ground shipping typically delivers within 3-7 business days.
What kind of warranty is offered on kitchen and bath fixtures?
VIGO offers a Limited Lifetime Warranty on many of our structural components, including shower doors and kitchen sinks, ensuring long-lasting quality and peace of mind.
Are VIGO faucets and shower systems easy to install?
Yes, our products are designed with DIY-friendly installation in mind and include comprehensive instruction manuals. However, we recommend professional installation to ensure compliance with local plumbing codes.
What is your return policy for home improvement items?
We offer a 30-day return policy for items in their original, uninstalled condition and packaging. Please note that return shipping costs may apply.
Do VIGO products meet certified safety and quality standards?
Absolutely. Our products are rigorously tested and certified by major organizations such as IAPMO, cUPC, and NSF to meet or exceed North American safety and performance standards.
How do I clean and maintain my matte black or gold finishes?
To preserve the finish, we recommend cleaning with a soft cloth and mild soap. Avoid abrasive cleaners or harsh chemicals that can strip the protective coating.