Returns & Exchanges
VIGO Industries is committed to your satisfaction, offering a 30-day return window for products in their original packaging and unused condition. We strive to make the return process for your premium kitchen and bath fixtures as seamless as possible.
Initiate Your Request
Contact our customer support team or log into your account portal within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the item in its original manufacturer packaging, ensuring all hardware, manuals, and protective inserts are included to prevent damage during transit.
Ship the Product
Affix the provided shipping label and drop the package off at an authorized carrier location; please note that return shipping costs may be deducted from your final refund.
Inspection and Refund
Once our warehouse receives and inspects the item for quality assurance, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing